Order Cancellation

Customers have the right to cancel their orders within 7 hours of placing the order. To request a cancellation, please contact our customer support team at support@exteriorindia.com with your order details. We will make every effort to accommodate your request, provided that the order has not already been processed or shipped.

Refund Eligibility

Refunds are eligible under the following circumstances:

2.1. Cancellation within the specified time frame.

2.2. Defective or damaged products received.

2.3. Non-receipt of the ordered products within a reasonable time frame.

Refund Process

3.1. Cancellation within the specified time frame: If your order is eligible for cancellation, we will process a full refund to the original payment method within 7 business days.

3.2. Defective or damaged products: If you receive a defective or damaged product, please contact our customer support team with clear photos of the issue within 7 days of receiving the order. We will assess the situation and, if applicable, provide a full refund or send a replacement.

3.3. Non-receipt of ordered products: If you have not received your order within the estimated delivery time, please contact our customer support team. We will investigate the issue and, if the non-receipt is confirmed, provide a full refund.

Non-Refundable Items

Certain items may be non-refundable, including but not limited to:

4.1. Customized or personalized products.

4.2. Products that have been used, altered, or damaged after receipt.

Chargeback Policy

If a customer initiates a chargeback with their credit card issuer without first contacting us to attempt to resolve the issue, we reserve the right to dispute the chargeback. Chargebacks may result in additional fees, and repeated chargebacks may lead to the suspension of the customer’s account.

Changes to Cancellation & Refund Policy

We reserve the right to amend this Cancellation & Refund Policy at any time without notice. Please review this policy periodically for changes.

Contact Information

If you have any questions regarding our Cancellation & Refund Policy, you may contact us at support@exteriorindia.com.

By placing an order on ExteriorIndia.com, you acknowledge that you have read and agree to the terms outlined in this Cancellation & Refund Policy.